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  • Enquiries about results

Enquiries about results

We carry out extensive quality checks before we issue results. However, you can submit enquiries about results if you would like us to check the results for particular candidates.

We offer a range of enquiries about results services depending on the type of check you would like us to make.

There is an administrative fee for each enquiry. Details are in our fees list which is available from the 'My Messages' section of Cambridge International Direct (Direct). We will not charge the fee if the enquiry leads to a change to the syllabus grade.

You should submit any enquiries about results through Direct. The video and guides below will show you how to do this.

Enquiries about results guide (International) 2022 (PDF, 899KB)
Enquiries about results guide (UK) 2022 (PDF, 874KB)

VIDEO: Making an enquiry about results on Cambridge International Direct.前往优酷观看View on YouKu

Enquiries about results for portfolio of evidence

The following services are available for eligible candidates who have followed the portfolio of evidence route:

  • Clerical re-check: Service 1
  • Clerical re-check with copy of script: Service 1S
  • Review of marking: Service 2
  • Review of marking with copy of script: Service 2S.

In addition to these services, the following service is available for portfolio of evidence:

  • Review of selection of evidence: Service 10 – a review of the choice of the pieces of evidence included in the candidate’s portfolio to check that the pieces of evidence chosen meet the criteria for selection in our published portfolio of evidence guidance. There is more information in our Guidance on enquiries about results and appeals for the portfolio of evidence route’ document, available on the portfolio of evidence page on our website. For information about the fee for this service, see ‘My Messages’ on Direct.

A Service 9 (or any group report enquiries) are not available for candidates on the portfolio of evidence route.

Please remember:

  • You can only submit a review of components from the same syllabus as part of a single enquiry about results. We cannot accept additional component enquiries for the same candidate and syllabus at a later date.
  • For each candidate, you can only submit all the components in the syllabus for the same post-results service. For example, you cannot request a Service 1S for one component and then a Service 2S for another component if they are components of the same syllabus.

Understanding marks and annotations on scripts and portfolios of evidence

If you request a service that includes copy of script, this factsheet will help you to understand the marks and annotations you will see on your candidate’s script. It will also help you to understand the reasons why a candidate’s mark may or may not be changed following an enquiry about results.

How do we mark the portfolio?

To help explain how we mark portfolios of evidence, we have more information, and a short video, on our ‘marking the portfolio’ page.

Appeals

If you would like to appeal against the outcome of an enquiry about results, a two-stage appeals process is available. Follow the procedures outlined in section 7 of the Cambridge Handbook.

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