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Help
We provide comprehensive support and training for exams officers on all aspects of the Cambridge Exams Cycle and your role. This includes:
Our online training is flexible and easy to use. Accessible through our Online Learning Area, exams officers can easily set up their own account to access interactive webinars and self-study modules on the Cambridge Exams Cycle. An essential resource as a new exams officer, and a useful refresher for more experienced exams officers.
All training dates and how to access the training is available each month in the Cambridge Exams Officer eNewsletter.
To support you through each phase of the Cambridge Exams Cycle we have produced the following videos:
Look out for new videos in the Cambridge Exams Officer eNewsletter.
We produce clear administrative documentation to guide exams officers through the examination process.
You can download the latest Cambridge Handbook. The handbook sets out all the regulations and processes for managing Cambridge exams. If you are a UK school, use the Cambridge Handbook (UK).
You also need the Cambridge Guide to Making Entries and final timetables. The guide tells you exactly how to enter candidates for our exams. The timetable details when each exam is timetabled in an exam series. They are both available on >Direct as they contain information that is specific to each administrative zone. You can also access timetables on our public website.
We also produce other extra guidance documents on various processes throughout the Cambridge Exams Cycle, and for administering syllabuses using Secure Exchange.
If you have a question about our exam administration process you can visit our online bank of answers to frequently asked questions through the 'Help' section of the website.
If you can’t find the answer you are looking for you can contact our Customer Services team of experienced staff, dedicated to providing schools with quick, clear and accurate responses to their enquiries. We aim to respond to all enquiries within two working days.
If you work through another organisation to offer our exams, you should contact our customer services team.
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Cambridge International Direct (>Direct) is a secure online tool for Cambridge exams officers. It allows you to:
The site is password protected. After you have registered with us, we send you login details by email. Keep these details secure. If you forget your password contact Customer Services.
Find out more on >Direct.
If you are also a Teacher Support Coordinator in your centre, you may book training for colleagues from our events and training calendar. Please use our booking guide for support with this.