Support and training

We provide comprehensive support and training for exams officers on all aspects of the Cambridge Exams Cycle and your role. This includes:

• Detailed interactive and self-study online training on our Online Learning Area
  
• ‘Just in time’ learning video tutorials on how to carry out key tasks
• Helpful guidance documents detailing our administrative processes
• A dedicated ‘help’ section to your frequently asked questions.

Online training

Our online training is flexible and easy to use. Accessible through our Online Learning Area, exams officers can easily set up their own account to access interactive webinars and self-study modules on the Cambridge Exams Cycle. An essential resource as a new exams officer, and a useful refresher for more experienced exams officers.

• Quarterly ‘Welcome to being a Cambridge Exams Officer’ webinars for new exams officers
• Regular ‘How to’ webinars on making entries and preparing for results release for each exam series
• Self-study modules focusing on key concepts, regulations and processes within each phase of the Cambridge Exams Cycle on our 'Getting to know the Cambridge Exams Cycle' course
  
• Forums for exams officers to ask questions about processes and training
• Certificates of participation for each course

All training dates and how to access the training is available each month in the Cambridge Exams Officer eNewsletter.

Exams cycle support videos

To support you through each phase of the Cambridge Exams Cycle we have produced the following videos:

• Key Times
  
• Using the Cambridge Guide to Making Entries
  
• Submitting marks and samples
  
• Packing and despatching samples
• Receiving and storing confidential materials
• Completing an attendance register
  
• Packing and despatching scripts
  
• Administering the Candidate Results Service
  
• Submitting enquiries about results

Look out for new videos in the Cambridge Exams Officer eNewsletter.

Guidance documents

We produce clear administrative documentation to guide exams officers through the examination process.

You can download the latest Cambridge Handbook. The handbook sets out all the regulations and processes for managing Cambridge exams. If you are a UK school, use the Cambridge Handbook (UK).

You also need the Cambridge Guide to Making Entries and final timetables. The guide tells you exactly how to enter candidates for our exams. The timetable details when each exam is timetabled in an exam series. They are both available on CIE Direct as they contain information that is specific to each administrative zone. You can also access timetables on our public website.

We also produce other extra guidance documents on various processes throughout the Cambridge Exams Cycle, and for administering syllabuses using Secure Exchange.

'Help' section

If you have a question about our exam administration process you can visit our online bank of answers to frequently asked questions through the 'Help' section of the website.

If you can’t find the answer you are looking for you can contact our Customer Services team of experienced staff, dedicated to providing schools with quick, clear and accurate responses to their enquiries. We aim to respond to all enquiries within two working days.

If you work through another organisation to offer our exams, you should contact our customer services team.

CIE Direct

CIE Direct is a secure online tool for Cambridge exams officers. It allows you to:

• make and submit final entries
• submit internally assessed marks and forecast grades
• download files, such as provisional and final timetables and results files
• submit enquiries about results
  
• view our fees list in the 'My Messages' section
  

The site is password protected. After you have registered with us, we send you login details by email. Keep these details secure. If you forget your password contact Customer Services.

Find out more on CIE Direct.

Events Booking System

If you are also a Teacher Support Coordinator in your centre, you may book training for colleagues from our events and training calendar. Please use our booking guide for support with this.