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We have provided answers to some common questions below.
The speed at which you can upload a document to Submit for Assessment can be impacted by your internet connection and the size of the file you are trying to upload. We recommend using Handbrake to reduce the size of your files and we have included instructions about how to do this in our administrative guides.
Submit for Assessment shows you which candidates you still need to upload documents for. It hides candidates whose work you have already uploaded. You can change the filter to show all candidates, as shown in the image below:
After you have submitted your documents to us, we send you a confirmation email. This comes from firstname.lastname@example.org We recommend adding this to your email contacts. Check your junk/spam folders if you do not receive a confirmation email.
Submit for Assessment also displays a ‘submitted’ status against the candidates whose documents you have submitted successfully.
You can find component information on your statement(s) of entry, as shown in the image below. You can view your statement(s) of entry on Direct.
We are carrying out maintenance at the same time every Sunday between 18:00 - 02:00 UTC. You will not be able to access Submit for Assessment during this time, we apologise for any inconvenience this causes you.
If you have missed a deadline for submitting work or a portfolio of evidence we will contact you to tell you what you need to do. Look out for emails from email@example.com you may need to check your junk or spam mailboxes.
If you expect to miss a deadline for submitting work or a portfolio of evidence contact us firstname.lastname@example.org straight away for support and advice.