Do we have your correct email address?
We need you to confirm that the email address we hold for your Teacher Support account is correct and unique to you. This is because you will use this email address to log in when we launch the School Support Hub.
To confirm your email address, please follow the steps below:
- Log into School Support Hub - you will see a pop-up box (see image above) showing the email address we hold for your account.
- Follow the instructions in the pop-up box. If you do not see the pop-up notice when you log in, change your browser settings to allow pop-ups for the site or ask your school technical support to do this for you.
- You will receive an email. Click on the verification link in the email to confirm that the new email address belongs to you.
Next steps for teachers
As School Support Coordinator, please also ask other staff at your school with Teacher Support site accounts to confirm their unique email address.
If there are two teachers in your school that currently share an email address for Teacher Support, follow the steps below:
Option 1 - Change your teachers' email addresses for them
With their agreement you can change the email address of one of the teachers, leaving the other teacher with the original email address. By doing this they will both have unique email addresses associated with their accounts:
- Log in to the Teacher Support site as the School Support Coordinator
- Click the ‘Administer Users’ menu item
- Click ‘List of Users’ tab (see image above)
- Click the teacher’s name in the list
- Enter a new email address into the ‘Email (main)’ field. The email address must be owned by the teacher and not shared with any other Teacher Support user
- Click the ‘Update Email’ button
- An email will be sent to the teacher. They must click on the verification link in the email to confirm the new email address belongs to them.
Option 2 - Ask your teachers to change their own email addresses
Ask one of the teachers to change their email address in the ‘Edit Profile’ page of the Teacher Support site. By doing this they will both have unique email addresses associated with their accounts:
- Log into the Teacher Support site
- Click ‘Edit Profile’ link (see image above)
- Enter a new email address into the ‘Email (main)’ field. The email address must be owned by the teacher and not shared with any other Teacher Support user
- Complete any other required fields
- Click the ‘Save Changes’ button
- An email will be sent to the teacher. They must click on the verification link in the email to confirm the new email address belongs to them.