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Please note: We have decided that grades we issue for the June 2020 series will not be lower than the predicted grade submitted by the school. Where a grade we issued on 11 August was higher than the predicted grade, the higher grade will stand.
Post-results checks are no longer applicable following our announcement on 17 August. If you have one submitted, you will not be charged or receive an outcome for it. You don’t need to withdraw it from Direct. If you have completed a post-results check, you will also not be charged.
Read our full update
The appeals available to schools for the June 2020 series grades issued on 21 August are different from those available in a normal series. Follow the procedures outlined in the ‘Appeals for the June 2020 series’ supplement:
Appeals for the June 2020 series (PDF, 251KB)
A guide for Heads of Centre and exams officers
You can apply for an appeal by downloading the relevant form from the ‘Support Materials’ section of Cambridge International Direct (Direct) and emailing it to us. If you work with us through another organisation, such as the British Council, you should send your completed forms to your Cambridge Associate who will send them to us.
For the June 2020 series, you can request three types of Stage 1 appeal. Appeals can be requested for individual candidates, or for a group of candidates.
We will only accept Stage 1 appeals if they are submitted by a centre. We will not accept appeals directly from parents, legal guardians or candidates.
Section 7.3 of the Cambridge Handbook outlines how to appeal against a malpractice decision. This continues to apply for the June 2020 exam series. There are no changes to the guidance.
This route is for centres who believe that we have made an error in our procedures and that the revised grade(s) that we issued on 21 August are incorrect as a result of this error.
This route is intended for exceptional circumstances where an event such as illness or bereavement has affected a candidate’s demonstration of their ability in work which was later used to decide their predicted grade, and where there is a good reason why that event was not taken into account when the predicted grade was decided.
If your appeal is not fully successful at Stage 1, you may choose to ask for a Stage 2 appeal.
If you work with us through another organisation, such as the British Council, you should send your completed forms to your Cambridge Associate who will send them to us.
We will charge a fee for a procedural appeal. You can access more detailed information about fees in the ‘My Messages’ section of Direct. The malpractice appeal and the special circumstances appeal are free of charge.
You should contact us if you have made a clerical error in the predicted grade or rank order data that was submitted to us in June in our Grade Submission System. You will need to be able to provide clear evidence from before or at the time of submission about what the error is and how it occurred. We will review this evidence and then tell you our decision. Grades may stay the same, go up, or go down. Find out more about this process on page 3 of our guidance (PDF, 251KB).
We appreciate that it is distressing for the candidate and the school when a clerical mistake in the entry of data leads to the issue of an inappropriate grade. When this happens, we want to correct the error. However, we have a responsibility to all our candidates to protect the integrity of their grades and we need be sure it was a clerical error that caused the wrong grade to be submitted.
We want to strike the right balance between correcting clerical errors where we are sure that is what has happened, and not making changes where there is doubt. If you think you have made a clerical error in the entry of data, you should provide us with as much evidence as possible to show what happened and why the error was not detected at an earlier stage. Because the Head of Centre has already signed off the data as correct and final, you will need to provide clear evidence to show that an error occurred. We have set a high standard of proof. If there is doubt, and the evidence is not clear enough for us to be sure that a clerical error caused the wrong grade to be submitted, we will not make changes to a grade.
We have received several requests to award grades to candidates who were not entered for the exam. These cases involve a sequence of errors that need explanation and evidence, so requests for entry changes at this stage are typically very unlikely to be successful.
There have been some cases where the evidence provided by schools clearly showed how incorrect data has been uploaded to the Grade Submission System. In other cases, we have seen how candidates with very similar names have been accidentally confused. In some of these cases we have made changes to candidates’ grades.
Where centres have asked us to correct clerical errors, we do not protect candidates’ grades. In most of the cases where we have corrected errors, some grades have gone up and others have gone down.